Therapy Starts Before The Appointment

Therapy Starts Before The Appointment

Is it time to audit your onboarding process?

Most practitioners are trained to think their therapeutic work begins when the client walks through the door. As an auditor and kinesiology business mentor, I’m here to tell you that first impressions count.

Your therapeutic rapport begins with how you are perceived within your marketing. And then how well you onboard your client.

Weird right?

But here’s the thing, in this modern technology age, anyone can grab a piece of you and create their judgement on you — as their potential therapist.

The relationship begins the moment your client finds you — whether it be word of mouth referral or a google advertisement. In an ideal world, the audience likes what they see, they will align to your vibe. Hopefully, they will look further into who you are and what you offer.

Typically, a potential client will silently ask themselves:

  • “Can I trust this person?”
  • “Will they understand me?”
  • “Will this practitioner make me feel safe?”

From an audit perspective, I recommend exploring and looking at every step of your onboarding process with those above questions in mind. The answers you are seeking should use this simple filter — can the client easily answer those questions … or avoid them?

What invisible action happens before a client books an appointment?

The potential client undertakes a few subliminal actions. They explore your social media grid. Subconsciously, they are searching for clarification of the language they use to describe their problem.

Audit Tip — honestly review that your primary grid demonstrates you understand the issues raised by your niche audience.

If they like what they see, they will seek the easiest way to clarify your qualifications and experience. This might be a deep dive into your website.

Audit Trip — honesty review your website. Is your menu clear and concise. Can your potential client learn more about you and the services you offer and how to book?

What other rapport building opportunities can occur?

When the client finally decides they want to experience a taste of you, they book their appointment. This is a golden opportunity to welcome the new client into your business and start building therapeutic rapport as a return business connection.

Creating a space of trust before the client arrives at their appointment deepens a client’s to feel safe. How can this happen?

As a neuro counsellor, I know that some people struggle to read or listen or perform instructions. So I provide all three options — words, video and audio.

As soon as a new appointment is booked, the client received a welcome email. I’m genuinely grateful to welcome all new clients into my practice — straight away and without delay. That’s why I chose a booking system that automates multi media messages.

I love being of service to others. I market very clearly how I can support clients, and therefore attract those people I’m pitching to.

My welcome email contains a link to a welcome video, because when you’re stressed, reading all the things I am legally required to convey, can feel overwhelming. So I provide an embedded link to a YouTube video.

This allows the client to listen to me talking casually, working through all the things. It also provides some non-verbal, trauma-informed therapy — what I look like, what my clinical space looks like, you know all the things.

When the client arrives at their appointment, they tell me they are pleasantly surprised that I am exactly how I present myself on the welcome video. they are comforted, and often easily and quickly settle into their session.

So often in therapy, the first session explores the content of the case history form, and getting to know each other. When you work with me, we hit the ground running and make the most of the time we spend together.

Audit tips — is your booking process automated whereby the client can book at their own pace? Is the automation process with a limited number of clicks? Can the client complete the online booking without seeking your assistance? Can the client make a connection with you before you meet in person?

The Audit Lens

1. Clarity — Is everything simple and easy to understand?

2. Connection — Will the client feel seen by the content I share prior to a therapy session? Will the client feel seen, or just processed?

3. Consistency — Does your brand feel aligned across every touchpoint?

4. Confidence — Do they trust you before they meet you?

Stop thinking of onboarding as another step of administration.

Start treating it as the first phase of your therapeutic process, and be sure to audit with that lens on.

Conclusion — The Invisible Session

There is an opportunity to provide a session experience that happens before session one.

It looks like:

  • Reading your website
  • Booking your service
  • Receiving your emails
  • Filling out your forms
  • Waiting… often the wait is anxiety riddled.

This is where rapport is either built — or broken.

A final audit note

Your best clients don’t need more convincing. They need to feel nurtured and safe enough to say yes to making that booking. And that starts long before they walk through your door.

Want to read more like this?

This is My Roarsigned copies of my first published book can be purchased from this website.

Self Reflection – A little Look Withinclick here

8 Hot Tips How To Journal – click here

Can You Risk Not Stepping Up To Mother yourself?Click here

About Karen

Change Facilitator

Karen Humphries is a Behavioural Change Facilitator — Mental Health Counsellor, Kinesiology Practitioner + Business Mentor, Intuitive Meditation Facilitator, Clinical Hypnotherapist, Wellness Coach, and Clinical Resource Therapist. She is a published author. She is a self-confessed laughaholic and loves being of service to the world with her humorous and positive approach to life, encouraging people to ‘choose to change and bloom from within.’

Karen Humphries, Change Chick, Change Facilitator, Kinesiology, Wellness Coach, Australian Bush Flower Essences, LEAP Facilitator, Trauma, Public Speaker, Cancer Ambassador, Blooming From Within, Traralgon, Victoria, Gippsland

The Worst Advice For A Solopreneur

The Worst Advice For A Solopreneur

Just Stick To Your Zone Of Genius

I’m currently working with a couple of local businesses. I provide mindset coaching to staff and leadership.

We do a lot of reframing of experienced and misperceived stress, using my external perspective of various situations.

I had an interesting conversation this week about how it comes to business, and advice provided to an office elder from a youngling, “you should stay in your zone of genius”.

Naturally, I called bullshit on that advice straight away. There was some pushback from this younger person (I can say that now that I’m in my 50s so I’m not being ageist).

I asked this person whether they knew the actress and singer Madonna.

“Well yeah of course” was the petulant reply.

You’ve seen her in music videos right?” Again the response was a resounding yes. There may have been a dramatic eye roll.

“And you’ve seen her doing press about her latest music video — right? She doesn’t get someone else to promote her product?

“Errrrrr, no.” was the meek response I received.

“Did you know she has a coffee table book?” I asked. Another meek response.

“Did you know she is the founder of artist-run music label, Maverick Music? Did you know she won a Best Actress Golden Globe Award for her role in ‘A League of Their Own’?” I continued. Silence ensued.

I witnessed a jaw drop when I asked this…

“What would the world look like if Madonna had simply remained the material girl and kept those plumber bands on her wrists?”

I laughed at the quizzical look in reference to the bands!

This generated a wildly colourful conversation about both my age and my ability to pull random facts from nowhere! I steered that conversation to how local businesses can approach marketing, growth and product evolution.

We talked about understanding that your audience has multiple niches, and you shouldn’t box yourself into just one. We discussed how you as an individual change and evolve over time, as does your passion. Your service and products should align with your evolution. Therefore your zone of genius evolves.

Take a leaf from Madonna’s books and continue to reinvent yourself to match the needs of the marketplace and your own heart-based passion.

I’ve had similar conversations with my own coach, especially when new tasks (like new-age marketing fads) felt awkward, hard or frustrating. She would ask me “What would Madonna do?

Here’s the thing.

There is this ridiculous societal stigma that your passion should speak for itself. Your passion is what keeps people coming back, but how do you attract them in the first place?

There is a misconception by millennials that if you have an email funnel, an app, a widget or do reels then you’ve got it sorted. There is a misperception that if you identify your niche, create clickbait, you’ll be flooded with money.

Well, I call bullshit on it all.

It’s crap advice if you want to create trust within your brand. If you want to remain in the marketplace beyond a one-hit-wonder season, product or offer, you need to appreciate yourself. You need to feed your passion to keep it alive.

You are more than one thing, and so is your business!

You will need to funnel that passion, energy and time into the behind-the-scenes aspects of your business. This takes consistent effort to arrive at the delivery place of service.

Not all aspects of running a business come naturally to people. Therefore staying in your zone of genius means you either spend money to get help running that business or you upskill madly and at lightning speed.

This can be exhausting and dampen your passion.

I read a post by an aspirational coach Simone Grace Seol, and I have to wholeheartedly agree with her statement –

“Getting to do ONLY what you’re talented at, have fun with, and feel passionate about, is called having a hobby. Nothing wrong with hobbies. But the minute you open a business, ALL of the rest of it becomes your business. 

— Simone Grace Seol

Here’s what I do know with almost two decades of experience running my own business. I’ve made myself passionate about everything in my business — otherwise, the myriad of tasks simply don’t get completed. I had to otherwise I get bored and the tasks feel like chores — which of course my human nature wants to avoid.

You have to be responsible for it all, or the wheels fall off something.

Stay In Your Zone Of Genius” statement infers that there’s a side dish of stupid lurking about, and we’re not capable of learning new things or changing.

Guess what?

Change is the one constant thing that shows up in our lives. We are literally wired for change.

Our evolution of change and the adaptations that are required to expand your zone of knowledge, competency and capacity is sometimes frustrating and downright hard. But when you nail something, you can feel euphoric.

We learn these big lessons by meeting the challenge head-on. It’s how we gain knowledge of what not to do and understand various processes of what works and why. This expands your genius outside of the zone you started in.

Always remind yourself Madonna started as the material girl and now has a golden globe, a music label, health clubs, a fashion brand, successful films and charities.

Did Madonna do it all at once? No, she evolved. She continues to follow her passion and interest and expand her capacity of service to the world. She no longer runs in a single lane, but many and that is genius.

Fundamentally, if you offer your zone of genius to the world for a fee or energy exchange, figure out what makes you feel good telling people about it — this is authentic marketing.

You don’t have to sing like Madonna, but holy moly you can channel that kind of passion and spirit.

Repeat the marketing process on your terms (so you continue to feel good about it). No one will ever criticise you for your passion. They may talk smack about what you’re doing, but if they personally attack you it’s a reflection of where the audience is at.

When you feel uncomfortable about the way you marketing, that energy shines through your message. Don’t taint your zone of passion with a ‘have to’. Simply let your light shine. This approach enables you to learn and expand your genius into new spaces.

Conclusion

Remember the journey that Madonna has taken. Her story is living proof that as long as you remain connected to your passion, you can be successful. Simply remain focused in your sparkle zone and allow that passion to push the limits of your zone of genius!

First published with Illumination, a Medium Publication. Click here this piece.

Want to read more like this?

This is My Roarsigned copies of my first published book can be purchased from this website.

A Warning to Solopreneurs – click here

You don’t need a sales funnel to succeed – click here

About Karen

Change Facilitator

Karen Humphries is a Change Facilitator. She is a qualified Kinesiology Practitioner, Health & Business Coach, LEAP & NES Practitioner, Intuitive Meditation Facilitator, Clinical Hypnotherapist, and published author. She is a self-confessed laughaholic.  She loves being of service to the world with her humorous and positive approach to life, encouraging people to ‘choose to change and bloom from within.’ 

Karen Humphries, Change Chick, Change Facilitator, Kinesiology, Wellness Coach, Australian Bush Flower Essences, LEAP Facilitator, Trauma, Public Speaker, Cancer Ambassador, Blooming From Within, Traralgon, Victoria, Gippsland